Frequently Asked Questions
Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime.
About Rebates
FirstEnergy’s Ohio electric companies Residential Products Rebate Program offers rebates and energy efficiency tools to help customers save energy and money. Increased energy efficiency is now more affordable with this program, designed to educate customers about the benefits of high-efficiency, energy-saving products and to encourage customers to install these products by providing rebates.
About Rebates
What products qualify for a rebate?
FirstEnergy’s Ohio electric companies offer a variety of rebates for ENERGY STAR® certified appliance purchases. For a complete list of available rebates, please visit our page here.
What is ENERGY STAR®?
ENERGY STAR® is the trusted, government-backed symbol for energy efficiency, helping us all save money and protect the environment through energy-efficient products and practices. Products that have earned the ENERGY STAR® label meet strict energy efficiency standards.
How do I know if my product is ENERGY STAR® certified?
Any product listed on our rebate applications that is ENERGY STAR® certified would be eligible for a rebate. For a list of qualifying equipment visit energystar.gov to utilize the product finder, and search by product category. From there, you can narrow your search by brand, model number and more or call us at 833.609.5197
What rebate options are available?
Rebates are offered in two forms: customer-submitted and instant discount are available for qualified appliance products. Customer submitted rebate applications can be completed online or mailed and must include proof of purchase for the appliance purchased and installed. Instant discounts are automatically applied to eligible products and services and reduce the price paid at the time of purchase. The program period runs from 6/1/2023 through 5/31/24 and all applications must be postmarked by 06/06/24. Rules and rebates may change, and funds are limited and subject to availability.
What are the requirements to receive a rebate?
Rebate forms may be submitted online, by mail or by email and must be received or postmarked within 90 days of purchase to be eligible for a rebate. The program ends 05/31/24 and all applications must be postmarked by 06/06/24. Only current account holders with Ohio Edison, Cleveland Illuminating Company and Toledo Edison may receive rebates. Please see application for full list of requirements.
What is an instant discount?
We currently offer selected rebates in the form of an instant discount on many eligible ENERGY STAR® certified products at participating Lowes and The Home Depot stores within the service territory of FirstEnergy’s Ohio electric companies. In-store signage identifying eligible products for the instant discount is posted in these participating retail stores, so you know which products are included. The discount is applied to the price of the item at the time of purchase, and your sales receipt will not include any instant discount messaging. Instant discounts are not combinable with the comparable mail-in rebate. ENERGY STAR® certified products eligible for an instant discount at participating Lowes & The Home Depot stores include:
- Air purifier
- Dehumidifier
- Window A/C
- Heat Pump Water Heater
How do I apply for a rebate?
If you purchased an air purifier, dehumidifier, window a/c unit, heat pump water heater at a participating Lowe’s or The Home Depot, you may have received the rebate in the form of an instant discount, and you don’t need to submit anything additional.
If you purchased the products listed above, or a clothes washer, dryer, refrigerator, freezer at a retailer other than Lowe’s or The Home Depot, you may submit for your rebate one of three ways:
- Submit an online application via our easy-to-use customer portal
- You can also email the completed application and supporting documents to us: FirstEnergyOhioRebates@FranklinEnergy.com.
- You may mail in the rebate application and supporting documentation (purchase receipt) to:
FirstEnergy’s Ohio electric companies Residential Rebates Program
P.O. Box 510861
New Berlin, WI 53151
How is the customer-submitted rebate issued?
A check for the rebated amount will be issued to the account holder.
What is an income-qualified rebate and how do I qualify?
You can confirm your eligibility here. Customers whose income is 200% or below the Federal Poverty Income Level, as defined by the U.S. Department of Health and Human Services, may qualify for an additional $25 rebate on these items:
- Refrigerator
- Freezer
- Washer
- Dryer
Do I have to purchase the appliance or equipment at a particular retailer?
Any qualified appliance or equipment is eligible for a rebate, regardless of where it was purchased. However, the appliance or equipment must be installed in the home of a FirstEnergy’s Ohio electric companies customer, and the customer must provide a copy of the appropriate documentation.
What if I did not receive the proper documentation (receipt, invoice, etc.) to apply for the rebate?
Please contact your retailer for this information. We cannot process your rebate without receiving this information.
How do I know if a product at a participating retailer has an instant discount or is eligible for a mail-in rebate?
Please see each product page for details. In-store signage will also be posted to indicate which products are eligible for an instant discount to be applied at the time of purchase.
What if my installation or purchase was before 06/01/23?
Your installation or purchase will not qualify.
Rebates are available to residential customers of FirstEnergy's Ohio electric companies on qualified products purchased between June 1, 2023 and May 31, 2024. Other terms and conditions apply. See energysaveOhio.com/rebates for details.
Funds for this program are limited and subject to availability. Rebate amounts and this rebate program are subject to change, including termination, without prior notice. For program details, please visit energysaveOhio.com/rebates.
By participating in these energy efficiency and peak demand reduction programs, customers agree to allow their utility to retain ownership of all Capacity Rights which refers to the demand reduction associated with any energy efficiency and peak demand reduction measure for which incentives were provided by the Company.
FirstEnergy’s Ohio electric companies, their parents, subsidiaries, employees, affiliates and agents assume no responsibility for the performance of the equipment or equipment warranty, the quality of the work, labor and/or materials supplied, and/or the acts or omissions of any contractor.